Q: Does the price include set-up and delivery?
A: There is no fee to set-up but a delivery fee will apply. Remember prices do not include sales tax.
Q: Can I change the set-up location once the equipment has been set-up?
A: No, please be sure of location before we set-up. Changing locations of an inflated unit takes up alot of time, so to ensure that deliveries for other customers arrive on time our drivers must stay on schedule. If changing the set-up loaction is urgent, you will be charged a $50 relocation fee.
Q: Do you deliver to other cities?
A: Yes, but only to the listed service areas. Please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high.
Q: Does the standard 5 hour rental time include your set-up time?
A: No. We arrive early to set up so you get the entire rental time to play.
Q: When do you set-up?
A: That depends on how many rentals we have that day. Generally we arrive 15-45 minutes before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 2 hours in advance. If this is the case, we will call or email you the day before to confirm that someone will be at the party location.
Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. Jumping 4 Joy Jumpers cleans and disinfects after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: Be sure to verify if our bouncers are allowed on the parks property. We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. Also, parks are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A: Cash or Credit/Debit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
A: Yes all orders require a Credit/Debit Card deposit of 50% of the total rental amount.
Q: Do you require a deposit?
Q: What if we need to cancel?
A: Please call or email as early as possible preferably at least 24 hours before the day of your rental if you need to cancel or reschedule due to bad weather and for any other reason. Your deposit or rental amount is fully refundable if you cancel your order at least 2 days prior to your rental date. If you cancel 24 hours up until your rental time, a fee of half your deposit (at least $25) will apply for cancellations other than rain and/or storms forcasted 20% chances or higher during your rental times.
Q: How big are the jumps?
A: Most of our jumps are 13'x13' and some are 15´x15´. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: What is you weather policy?
A: Please call or email as early as possible preferably 24 hours before the day of your rental if you need to cancel for bad weather . Once we set up, we do not give refunds for any reason including weather. We also reserve the right to cancel a reservation (at no penalty to you) if there are rain forcasted at 20% chance or higher, thunderstorms, lightening, high winds (over 20 mph) or if the temperature is below 45°F. Safe operation of our units, customer and staff safety is our utmost concern.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. If you allow water to be applied to any inflatable that is not specifically designed for use with water a $50 cleaning/drying fee will apply. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Still have a question? Call or Email (404) 907-3869 or firstname.lastname@example.org